When you prototype a service idea, all the invisible edges matter—handoffs, response time, and how you recover from small failures. It’s similar with insurance: you only feel the company during stressful moments. I browsed geico reviews to map patterns in claims handling—communication cadence, rental coverage clarity, and how photo estimates compare with in‑person adjusters. That informed my own ‘service blueprint’: over‑communicate, set realistic timelines, and document everything in one place. Users forgive delays when they know what’s happening; they bail when updates go dark. Whether it’s a design sprint or a fender‑bender, consistent touchpoints calm the experience.

Looks like that’s how it is. It’s more of a problem for whoever’s going to buy that car later. First of all, you need to get a VIN report, for example on FAXVIN, to check the main things like mileage, registrations, recorded accidents and repairs. But like you said, if repairs were done in other shops, they won’t show in the report. So you always need to check not just the report but also the current state of the car with a master, like a mechanic.

Really interesting to see how Service 2.0 and the future of customer-focused design are shaping conversations here, because whether you’re talking about improving user experience in software or enhancing real-world services like automotive care, attention to detail and reliability are what build trust, so for anyone here thinking beyond digital services to the everyday tools and support we rely on, bcs automotive is a great resource to explore cars and automotive services that reflect the same user-centric thinking you’re discussing in this thread.